Shipping
1. What is the shipping fee for delivery within Singapore?
Free local delivery within Singapore for purchases SGD60 and above. Shipping charges apply for purchases below SGD60.
2. Do you ship overseas?
Yes, we do offer international shipping. International shipping charges apply.
3. How can I track my order?
Yes. Once your order is confirmed, you can easily track the status in your Account page. You can click your order history and select the order you wish to track. After your order is shipped, you’ll receive a notification email.
4. What is the delivery time frame?
Your order will be processed within 1-2 working days before it is handed over to the courier company and you should receive your order within 3-5 working days. Order for Gentle Me bath bombs which will be delivered within 7-10 working days.
5. Can I change my delivery address?
Yes, you can change your delivery address before your order is shipped. Kindly contact our customer service at babyluxe.sg@gmail.com.
6. What if I need my order urgently?
Kindly contact our customer service at babyluxe.sg@gmail.com and we will try our best to arrange for a same-day delivery service for you. Additional charges apply.
Return & Exchange
1. What is your return/exchange/refund policy?
Please refer to our exchange policy.
2. I have received an incorrect/missing/defective item in my order, what should I do?
We apologise for your incorrect/missing/defective item. Please contact our customer service at babyluxe.sg@gmail.com and we will get back to you as soon as we can.
Payment
1. What type of payment do you accept?
We accept Visa, Mastercard, and American Express debit and credit cards. Fund transfer is also available via PAYNOW, kindly proceed with the following details:
Company name: Linghur Pte. Ltd.
UEN: 201608903Z
or Scan QR Code
